Policies

PRIVACY POLICY – Lolge Jewellers

1. Introduction

This Privacy Policy explains how Lolge Jewellers (“Company”, “We”, “Us”, or “Our”) collects, processes, stores, and protects personal data of individuals interacting with our Website lolgejewellers.in or communicating via WhatsApp Business and RCS Business Messaging.

We value your privacy and follow applicable Indian Data Protection Guidelines, Meta Business Messaging Rules, and Telecom DLT compliance standards.

2. Information We Collect

We may collect the following categories of information:

a) User Information

  • Full Name
  • Mobile Number
  • Email Address
  • Address and Location (If order is placed)

b) Device & Usage Data

  • IP address
  • Browser type
  • Device identifiers

c) Cookies and Tracking Data

Used to enhance browsing experience (you may block cookies via settings).

d) Message & Communication Data

Content of inquiries and responses exchanged through:

  • WhatsApp Business API
  • RCS Business Messaging
  • Website Contact Forms

We do not read, store, or sell customer private conversation content beyond required order tracking and service usage history.

3. Purpose of Data Collection

We collect data to:

  • Process orders and delivery
  • Provide customer support
  • Send order-related notifications
  • Showcase relevant product information
  • Verify identity for fraud prevention
  • Maintain transaction records for legal and accounting compliance

4. Consent for WhatsApp & RCS Processing

By messaging us or providing your contact information, you give explicit consent to receive:

  • Order status updates,
  • Product catalogues,
  • After-sales communication,

over WhatsApp Business & RCS channels.

You may withdraw this consent anytime by replying STOP.

5. Legal Basis for Processing

Processing is conducted under:

  • The Indian Contract Act, 1872
  • The Information Technology Act, 2000
  • The Consumer Protection Act, 2019
  • TRAI DLT Messaging Compliance Rules

6. How We Use Collected Data

Data is used strictly for business and support purposes only.
We do not:

  • Sell user data,
  • Share data for unsolicited advertising,
  • Allow unauthorized access.

7. Data Retention & Deletion

  • Order-related data is retained as required under Indian Tax and Business Regulations.
  • Browsing and communication history may be retained for customer support reference.
  • Users may request deletion of personal communication data anytime, subject to legal limitations.

8. Data Sharing

We may share limited required data with:

  • Courier and Logistics Partners
  • Payment Gateways
  • Meta (WhatsApp Business API Processing Partners)
  • RCS Infrastructure Providers (via Telecom Operators)

All such sharing occurs strictly under compliance and confidentiality agreements.

9. Security Measures

We implement:

  • Encrypted communication channels
  • Access control systems
  • Secure server storage
  • Routine security audits

However, no system is 100% intrusion-proof, and users agree to share data at their discretion.

10. Cookies & Tracking Technologies

We use cookies to:

  • Improve website loading speed
  • Personalize browsing experience

You may disable cookies through browser settings.

11. Data Transfer & Storage

All customer records are stored on secure servers located in India or in compliance with RBI and TRAI data localization guidelines.

12. User Rights

You have the right to:

  • Request a copy of your data
  • Correct inaccurate information
  • Request deletion of permissible records
  • Withdraw messaging consent

Requests may be sent to suraj@lolgejewellers.in.

13. Policy for Children

We do not knowingly collect data from individuals under 18 years of age.
If such data is discovered, it will be deleted immediately.

14. Updates to This Policy

This Policy may be revised from time to time. The updated version will always be available on our Website.

15. Governing Law

This Privacy Policy is governed by the laws of India, with legal jurisdiction in Aurangabad, Maharashtra.

16. Contact Information

Lolge Jewellers
01, Rajendra Digamber Lolge, Main Road, Pardeshipura, Paithan, Aurangabad, Maharashtra – 431107
Email: suraj@lolgejewellers.in
Phone: +91 9850017434
Website: lolgejewellers.in