TERMS & CONDITIONS – Lolge Jewellers
1. Introduction
Welcome to Lolge Jewellers (hereinafter referred to as “Company”, “We”, “Us”, or “Our”). These Terms & Conditions govern your access and use of our website lolgejewellers.in, communication channels, and services associated with the purchase of jewellery and related products. By accessing or using our services, you agree to comply with and be legally bound by these Terms.
If you do not agree with any part of these Terms, you are requested to discontinue the use of our Website and Services immediately.
This document constitutes a legally binding agreement under the applicable laws of India.
2. Definitions
- Website means lolgejewellers.in and all related subpages.
- User, Customer, You, or Your refers to any person accessing or interacting with our Website or purchasing our products.
- Products refers to jewellery items, including gold, silver, gemstones, customized ornaments, and accessories sold by the Company.
- Order means a confirmed purchase placed by the Customer.
- Communication Channels include Email, SMS, WhatsApp Business Messaging, RCS Business Messaging, and telephone communication.
3. Acceptance of Terms
By:
- Visiting our Website,
- Engaging in communication with us,
- Or placing an order,
You confirm that:
- You have read, understood, and accepted these Terms.
- You are legally capable of entering into binding contracts under the Indian Contract Act, 1872.
4. Description of Services
Lolge Jewellers is engaged in:
- Manufacturing and retail sale of jewellery, including gold, silver, diamond, and customized ornaments.
- Displaying catalogues, pricing, and product specifications online.
- Providing communication-based customer assistance, inquiry responses, and order status updates through WhatsApp Business API and RCS Business Messaging.
We reserve the right to:
- Modify product designs, pricing, offers, and policies at any time without notice.
5. Eligibility
To use our services, you must:
- Be at least 18 years of age.
- Use the platform for lawful purposes only.
- Provide accurate information during communication or purchases.
We may refuse service to any user who violates these Terms.
6. Account Registration
In certain cases, users may create accounts, inquire, or place purchase orders. You agree to provide accurate details and maintain the confidentiality of your login credentials.
Any activity under your account will be considered authorized by you.
7. User Responsibilities
You agree:
- Not to misuse the Website or communication channels.
- Not to submit fraudulent, misleading, defamatory, or unlawful information.
- To comply with Indian Jewellery Hallmarking and Precious Metals Regulations while dealing with purchased products.
The Company is not responsible for delays caused due to incorrect user information.
8. Payment & Billing Terms
We accept payments through:
- Bank Transfer
- UPI
- Card Payments (where applicable)
- Cash (subject to Indian Income Tax Act provisions)
Prices shown are subject to market fluctuations, especially for gold and silver rates.
No order shall be considered confirmed until full or partial advance payment is received, as per mutual agreement.
9. Subscription Renewal & Termination (If Applicable)
Users may subscribe to promotional updates, new arrivals alerts, and festive offers via WhatsApp/RCS messaging.
You may unsubscribe anytime by replying STOP or by contacting us directly.
The Company may terminate access to messaging services in case of misuse, spam, or violation of policies.
10. Use of WhatsApp Official API & RCS
We use WhatsApp Business API and RCS Business Messaging compliant with:
- Meta Business Messaging Policies
- TRAI & DoT Regulations
- DLT Sender ID Registration Requirements
By interacting with our WhatsApp/RCS number, you consent to receive service-related updates, product information, and transactional communications.
We do not sell or misuse user data for unsolicited marketing.
11. Message Delivery & Compliance Policy
Delivery of WhatsApp/RCS messages may depend on:
- Device availability
- Network conditions
- Messaging platform policies
We are not liable for message delays or technical issues beyond our control.
Users must not use our communication platform to send unauthorized or illegal messages.
12. Intellectual Property Rights
All content including:
- Product designs,
- Photographs,
- Branding,
- Website content,
- Customized jewellery designs
is the exclusive intellectual property of Lolge Jewellers.
Any unauthorized reproduction, resale, or commercial use is strictly prohibited and may result in legal action.
13. Confidentiality
All personal, purchase, and communication information shared with us is handled with confidentiality.
We do not share information except as required for:
- Order fulfillment,
- Legal compliance,
- Fraud prevention.
14. Disclaimer of Warranties
Our Website and services are provided on an “as is” basis.
We do not guarantee:
- Uninterrupted access,
- Error-free operation,
- Exact color/appearance match due to screen/display variations.
Hallmark authenticity and metal purity certificates are provided wherever applicable.
15. Limitation of Liability
To the maximum extent permitted under Indian law, Lolge Jewellers shall not be liable for:
- Loss of profit,
- Emotional distress,
- Bank/payment gateway delays,
- Third-party service interruptions,
- Delivery delays caused by courier companies.
Our liability is limited strictly to the value of the product purchased.
16. Indemnification
You agree to indemnify and hold Lolge Jewellers, its proprietor, staff, and representatives harmless against any claims arising from:
- Your misuse of Website or Services,
- Breach of these Terms,
- Violation of laws.
17. Governing Law
These Terms are governed by the laws of India, and disputes shall fall under jurisdiction of Aurangabad, Maharashtra courts only.
18. Changes to Terms
We may update or revise these Terms at any time. The latest version will always be available on our Website.
19. Contact Information
Lolge Jewellers
01, Rajendra Digamber Lolge, Main Road, Pardeshipura, Paithan, Aurangabad, Maharashtra – 431107
Email: suraj@lolgejewellers.in
Phone: +91 9850017434
Website: lolgejewellers.in